1. What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual, or from which an individual can reasonably be identified. Examples of Personal Information we may collect include names, addresses, email addresses, phone numbers, and details of your enquiries or dealings with us.
We collect Personal Information in a number of ways, including through correspondence, over the telephone, by email, in person, through our website and social media pages, and from third parties. We collect your Personal Information for the primary purposes of providing our products and services to you, responding to your enquiries, and keeping you informed about our business, including for marketing. We may also use your Personal Information for closely related secondary purposes in circumstances where you would reasonably expect such use or disclosure.
You can opt out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly. Where it is lawful and practicable, you may also deal with us anonymously or using a pseudonym, for example when making a general enquiry.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
2. Information collected through our website
Our website may collect Personal Information in the following ways:
- Contact and enquiry forms. When you submit a form on our website, such as a contact, enquiry, quote or booking form, we collect the information you provide, including your name, contact details and the details of your enquiry. Form submissions are stored within our website platform and sent to us by email so we can respond to you.
- Third-party forms and booking tools. Some forms on our website may be provided by third-party services, such as Jotform or online booking and scheduling tools. Information you submit through these forms is processed and stored by those providers as well as by us.
- Newsletter and marketing sign-ups. If you subscribe to our newsletter or other marketing communications, we collect your name and email address so we can send them to you. Every marketing email we send includes an option to unsubscribe.
- Cookies and analytics. We use cookies and similar technologies to improve your experience on our website and to analyse website traffic, including through analytics services such as Google Analytics. Information collected in this way is generally aggregated and does not directly identify you. You can manage or disable cookies through your browser settings, although some parts of our website may not work as intended if you do.
- Spam protection. Our website may use spam-protection services, such as Google reCAPTCHA, which collect limited technical information about your device and browsing behaviour in order to distinguish genuine visitors from automated traffic.
- Embedded content. Our website may include content embedded from other platforms, such as maps, videos or social media feeds. These platforms may collect information about your visit in accordance with their own privacy policies.
3. Sensitive Information
Sensitive Information is defined under the Privacy Act to include information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record or health information. Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a directly related secondary purpose;
- with your consent, or where required or authorised by law.
4. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in some circumstances we may receive information about you from third parties. Where this occurs, we will take reasonable steps to make you aware that the information has been provided to us.
5. Disclosure of Personal Information
Your Personal Information may be disclosed:
- to third-party service providers we use to operate our business and website, for the purposes described in this policy;
- to third parties where you consent to the use or disclosure; and
- where required or authorised by law.
We do not sell your Personal Information to third parties.
6. Third-party services and integrations
Like most businesses, we use trusted third-party platforms and tools to run our business and website. Depending on how you interact with us, these may include:
- website hosting and content management platforms, such as Webflow;
- form, survey and booking tools, such as Jotform;
- email, document and productivity services;
- email marketing platforms, such as Mailchimp;
- customer relationship management (CRM) and enquiry management systems;
- automation tools that connect our systems together, such as Zapier or Make; and
- website analytics services, such as Google Analytics.
These providers may collect, store or process your Personal Information on our behalf in order to deliver their services to us. Each provider operates under its own privacy policy, and we take reasonable steps to use reputable providers with appropriate privacy and security safeguards in place.
7. Overseas Disclosure
Some of the third-party providers we use store or process information on servers located outside Australia, including cloud storage, website hosting and software providers commonly based in the United States and other countries. Where we disclose your Personal Information overseas, we will take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.
8. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure, and we take reasonable technical and organisational steps to keep it secure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. We retain certain records, such as transaction and financial records, for a minimum of 7 years to meet our tax and other legal obligations.
In the unlikely event of a data breach involving your Personal Information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner where required by law.
9. Access to your Personal Information
You may request access to the Personal Information we hold about you, and ask us to update or correct it, subject to some exceptions. If you wish to access your Personal Information, please contact us in writing. Uniforms Plus Tamworth will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
10. Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate, complete and up to date. If you find that the information we hold about you is out of date or inaccurate, please let us know as soon as practicable so we can update our records.
11. Use of AI tools
We may use tools and platforms that utilise artificial intelligence (AI) to assist with tasks such as responding to enquiries, content creation, customer support, data analysis and process automation. These tools may process some of the Personal Information we collect. We take reasonable steps to ensure that any AI-enabled tools we use are reputable and have appropriate safeguards in place to protect your information.
12. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites, and we encourage you to review their privacy policies.
13. Policy Updates
This policy may change from time to time. The current version will always be available on our website.
14. Privacy Complaints and Enquiries
If you have any questions or complaints about how we handle your Personal Information, please contact us using the details below. We take privacy complaints seriously; we will acknowledge your complaint promptly and aim to respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Uniforms Plus Tamworth
4/56 Dowe Street, Tamworth NSW 2340
info@uniformsplustamworth.com.au
02 6766 8058
Last updated: 28/08/2026
